Returns & Exchanges
We want you to love your Rothy's, which is why we offer free returns and exchanges on all unwashed and unworn items within 30 days of delivery. Please ensure that all original packaging and tags are included to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to select the items you wish to send back.
Choose Your Method
Select whether you would like to exchange your item for a different size or color, or receive a refund to your original payment method.
Package Your Items
Place your unwashed, unworn shoes or bags in their original box. No need for extra shipping tape if you use our reusable packaging.
Drop Off Locally
Take your package to a designated Happy Returns Bar for a box-free, paperless experience, or use the provided prepaid shipping label at any carrier location.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing